Designer – Customer Projects Team at Discourse

Job Description

Your responsibilities will include:
 

Work with enterprise clients (Unreal Engine, OpenAI, Figma, Atlassian, & more) on 16 & 40 hour customization packages.
Work with one or more Discourse Customer Success Managers to meet client needs & expectations while working with them to decide on design related priorities
Maintain client-specific design requirements
Implement large batches of design changes to already existing client themes & theme components
When things are busy you’ll work on multiple ongoing customer projects and during quieter times you’ll look for ways to develop new open-source themes for Discourse communities
You will also lend a hand with support on our Meta forum and directly with customers via email
We’re looking for someone who:
 

Experience with customer service & communication with clients is vital.
Strong knowledge of HTML, CSS, Javascript
Experience with a javascript framework (we use EmberJS)
Experience building themes for Discourse is preferred
Experience with design software like Figma or Sketch
Experience interpreting brand guidelines and implementing design that conforms to them
At Discourse, the ability to communicate well in writing is paramount. We use our own software, Discourse, for most communication and most of your interaction with customers and team members will be in writing. In order to live these values, we look for folks who are:

Detail-oriented, proactive, and organized
Able to make decisions quickly and communicate effectively
Work well independently and remotely
Kind to their co-workers
Highly driven with an execution focus and a strong belief in our mission to make the internet a better place