Sr UX Researcher at Bixal

Job Description

At Bixal you will join a multidisciplinary collective of researchers, designers, strategists, and product managers creating innovative digital products, services and experiences that have a positive impact on the American public and communities around the world.

Responsibilities

Collaborating with cross-functional teams to understand user needs and business requirements, and translating them into research objectives and questions
Designing and conducting various research methods such as interviews, surveys, usability testing, and ethnographic studies to collect qualitative and quantitative data
Analyzing and synthesizing research findings into actionable insights and recommendations that inform design decisions and improve the user experience
Communicating research findings to cross-functional teams, stakeholders, and clients through reports, presentations, and other methods, to build understanding and guide delivery
Leading the development and maintenance of research plans, protocols, and documentation that ensure research quality, rigor, and ethical standards
Mentoring and coaching junior researchers, and sharing knowledge and best practices with the team to promote a culture of innovation and continuous improvement
Contributing to the development of research frameworks, principles, and guidelines that enable consistency and scalability across multiple products and services
Building and maintaining relationships with clients and stakeholders, and providing thought leadership in UX research to drive business growth and innovation
Staying up-to-date with the latest research trends, tools, and techniques, and driving innovation and experimentation in the research function
Qualifications

Bachelor’s or Master’s degree in UX research, human-computer interaction, psychology, sociology, or a related field
10+ years of experience in UX research, preferably in a federal consulting or government environment, 10+ years of experience total
Demonstrated expertise in research methods such as interviews, surveys, usability testing, and ethnographic studies
Proven ability to lead research strategy and execution for multiple projects simultaneously
Confident application of user-centered design principles and methodologies
Strong analytical and critical thinking skills, with the ability to analyze and synthesize complex data into actionable insights and recommendations
Excellent communication and collaboration skills, with the ability to work effectively in a team environment and build relationships with clients and stakeholders
Leadership experience, with the ability to mentor and coach junior researchers and drive innovation in the research function
Willingness to learn and grow in a fast-paced and dynamic environment
Must be able to pass and maintain a Public Trust security clearance
Perks & benefits

Competitive base salary
Flex hours
Work from home flexibility
401K with matching incentive
Parental Leave
Medical/dental/vision benefits
Flex Spending Account
Company provided short-term disability
Company provided life insurance
Commuter benefits
Generous PTO
11 Paid holidays
Professional development opportunities
New business referral bonus