Cloud Technical Solutions Engineer, Security

Job Description

Responsibilities
Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop an in-depth understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24 hour customer support.
Understand customer issues and advocate for their needs with cross-functional teams, including Product and Engineering teams, to find ways to improve the product, and drive high-quality production.

Minimum qualifications:
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience in technical support, professional services, software development.

2 years of experience coding in a general purpose language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.

2 years of experience troubleshooting and advocating for customers’ needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Preferred qualifications:
Knowledge of cryptography (e.g., PKI, symmetric key, KMS, etc.).

Knowledge of APIs work (e.g., REST, etc.).

Understanding of Networking concepts, protocols, and services (Firewalls, DNS, HTTPS, SSL, TCP and UDP).

Understanding of Cloud Concepts, including Identity, Policies, Permissions, and other access management (e.g., authentication, authorization, least privilege, OAuth, SAML, OIDC, etc).
Understanding of common threat vectors for Cloud Customers (e.g., DDOS, malware injection, ransomware, credential compromise, etc.).

Excellent troubleshooting methodology to manage issues efficiently.