Product Designer II at Scribd

Job Description

We’re looking for an experienced Product Designer to join our Lifecycle product team within our Growth organization, a team that spans multiple strategic areas of our subscription-based business. You’ll design personalized and delightful communication touch points along the entire customer journey on and off Everand, Scribd, and SlideShare, turning new visitors into engaged subscribers. Your role is pivotal in building and maintaining a meaningful relationship with our customers. We’re a team that values experimentation, craft, collaboration, and above all, our people. Come help us build an exceptional reading experience for everyone.
What We’re Looking For
Someone with experience owning the end to end design process, from user research to high fidelity design and developer handoff.
Someone who’s excited to reimagine the way we communicate to customers.
Someone who’s eager to partner with cross-functional peers to define a strategic roadmap.
Someone who loves crafting beautiful designs based on insights from real people, focusing on iterative improvements toward an innovative vision.
Someone with empathy, leadership and strategic partnership, as well as a passion for visual polish.
What You’ll Do
Gain a deep understanding of customer behavior, preferences, and pain points throughout the customer’s lifecycle by working with product, data analytics, user research, customer support, and marketing.
Define an end-to-end customer lifecycle vision spanning email, push notifications, and in-app messaging with cross-functional stakeholders.
Ensure customer communications align with our brand guidelines.
Own design projects from brief, research, and concept exploration through prototyping, visual design, and stewardship through development.
Use data collected from research, user testing and market evaluation to guide your design decisions.
Pair with researchers to plan and conduct user research, and test prototypes.
Communicate designs by creating user flows, prototypes, and high fidelity mock-ups.
Develop and maintain detailed design documentation & specifications for your work.
Work closely with engineers to ensure that the user experience is polished and as intended.
Use a variety of metrics to evaluate and continuously improve the user experience.
Regularly present your work to senior leaders for review and feedback.
Who You Are
You have 2+ years of experience as a product designer with demonstrable proficiency owning the design process from early stage ideation through high fidelity design to product ship.
You are comfortable working closely with other designers, product managers, engineers, researchers, and data scientists. You can synthesize and consider their points of view in your work.
You’re a strong communicator who can explain ideas clearly and persuasively, and present your work in a way that energizes and creates shared ownership for both leaders and peers.
You are fluent in UX, visual and interactive design best practices and have a strong knowledge of usability fundamentals and methodologies.
You work well with ambiguity and get excited about complex problems.
You are people-focused and passionate about designing great experiences.
You are proficient in Figma (our primary tool).You have experience with UX writing or copywriting.
You are a talented designer with an impressive design portfolio that you can share with us.
Applications without a portfolio are unlikely to be considered.