Senior UX Researcher I at Smartsheet

Job Description

As a Senior UX Researcher I you are responsible for delivering business and customer outcomes by identifying high impact research opportunities, executing appropriate research methodologies, and driving product impact with insights and data. You will partner closely with Design, Product, and Engineering teams to understand research needs and connect the dots between customer needs, technology capabilities, and product design.

In this role you will:

Independently lead research planning and execution, effectively building alignment with cross-functional peers and stakeholders throughout the research process.
Clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction.
Contribute to the growth and development of the UX Research team and discipline within Smartsheet.
Represent customer needs and opportunities, backed by data, in strategic product planning and prioritization.
Collaborate with Design and Product leadership to align on research priorities and roadmap across multiple work streams.
Partner closely with other researchers to build out Smartsheet’s research practice and infrastructure including sourcing research vendors to augment the work of your team.
You may be a fit for this role if you have:

5+ years relevant user research experience working on digital experiences with a proven track record of generating actionable insights that resulted in measurable product improvements.
Experience with a broad range of research methodologies, both qualitative and quantitative, across the various stages of product development
Ability to collaborate closely with cross-functional partners, driving alignment around user needs and incorporating peers into the research process.
Experience planning and driving cross-functional, brainstorming activities (such as design sprints or similar exercises)
Experience conducting complex research at scale.
Excellent written and verbal communication skills and can present effectively to executive audiences.
Relentless focus on users and solving for their needs and wants.
Have considerable experience translating user needs into AI strategies
Perks & Benefits:

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
Equity – Restricted Stock Units (RSUs) for eligible roles
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)