Social Media & Community Manager at Keeper Security, Inc.

Job Description

The Social Media & Community Manager will report to the Director of Global Communications and collaborate with an elite team of industry experts, functioning as the primary driver of Keeper’s social brand. The Social Media and Community Manager will know how to navigate social media outlets and draw attention through the creation of innovative and creative content. You must be a self-starter with big ideas who is excited to generate content daily across all platforms, manage high-profile social media initiatives, ensure a long-term strategic vision and see tasks to completion in a timely manner.

Responsibilities

Develop and implement brand-wide and platform-specific social media strategy and editorial calendar for both organic and influencer content
Oversee, develop and execute cohesive design/look and feel, and content strategy for each of Keeper’s profiles to support and grow Keeper’s global brand
Uphold Keeper’s brand aesthetic across all platforms and content, while maintaining a social-first, data-driven approach to content creation
Stay ahead of the social media outlets, design tools, applications and trending tactics
Explore and develop growth opportunities on emerging and untapped platforms
Track social media performance and provide regular reporting to leadership
Maintain community management for all social media channels, responding to comments, messages and other customer inquiries in a timely manner
Conduct social listening to assess trends and competitor landscape
Plan, create and publish engaging, original content daily (e.g. original text, photos, videos), collaborating with marketing, communications and other team members
Suggest and implement new projects to drive tangible growth and build brand awareness, such as giveaways, live events and unique campaigns
Align content with audience demographics and business goals for each platform
Coordinate and/or conduct photo, video and live event recordings for social media
Define strategy and lead execution of the influencer marketing program and budget to build brand awareness and drive tangible business impact
Strategize and develop timely influencer campaigns to align with product announcements and marketing initiatives
Requirements

5+ years of professional experience in social media
Experience developing, leading and executing a strategic social media plan
In-depth knowledge of current and emerging social media platforms including TikTok, X, LinkedIn, Instagram, Facebook, Reddit, Discord, Threads and others
Experience with social media monitoring and posting platforms such as Sprout Social
Hands-on experience creating and executing creative content with basic shooting and editing skills for photo and video
Experience managing influencer campaigns and budget
Experience in the cybersecurity or tech space is preferred
Results-driven self-starter who strives for excellence
Confident team-player with the ability to operate in a dynamic environment
Ability to build cross-functional relationships, influence and collaborate at all organizational levels
Outstanding verbal and written communications skills for a global audience
Strong business acumen, analytical and detail oriented
Bachelor’s degree in marketing or relevant field
Benefits

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses